Complaints

Introduction

Staff in the Home Office and its Agencies are committed to providing you with an efficient and courteous service, but it is inevitable that things will go wrong occasionally. Let us know when this happens so that we can put matters right as soon as possible. Equally, if you have any suggestions about how we might improve our service generally, we will be happy to listen. Please contact:

Animal Procedures Committee Secretariat
3rd floor Seacole SW
2 Marsham Street
London SW1P 4DF

Our complaints procedures are solely designed to look into matters when someone is dissatisfied about the way in which a service has been delivered, such as rudeness on the telephone or delays in replying to correspondence. They do not cover disagreements about government policy or legislation. So if you are unhappy about an aspect of legislation or a policy decision, whether it be in general terms or concerning an individual case, you will need to ask someone to take this up for you. Your local MP, a solicitor or your local Citizen’s Advice Bureau are good starting points.

If you have approached the Home Office with a general enquiry, then the chances are that it will have been handled by the Direct Communications Unit of the Communication Directorate. If you are unhappy with the service given, then please contact the Direct Communications Unit to see our service standards and complaints procedure. For general complaints please write to: 

Home Office 2 Marsham Street
London SW1P 4DF
Tel: 020 7035 4848
Fax: 020 7035 4745
Email: public.enquiries@homeoffice.gsi.gov.uk

What to do if you are unhappy with the reply to your complaint